Horae srl

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correct en snel in de communicatie

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The dealer was very accommodating. The problem was the watch was not functional. They took it back and gave me a refund. I still ended up paying the customs fees and tax but otherwise received a full refund on the watch itself. Communication was good although there is a time difference of course. Otherwise the dealer was very nice in handling this awkward situation. Chrono24 itself is difficult for communication in New York. . The agents are not helpful . Chrono 24 sends inaccurate and numerous emails and their knowledge of any problem seems as if they really are uninformed due to poor inter-office, internal communication. After all was done, it worked out but I would have preferred a working watch than all the hassle of the return. DHL is totally annoying and impossible to deal with. No communication at all with DHL. If you can use FEDEX from whatever dealer, go there first. DHL is not good in more than a couple experiences I have had. Personally I find GNOMON a better organized dealer with better service and faster shipping and communication. I think CHRONO24 has access to independent dealers where Gnomon is more in-house with many brands and better organization and communication directly with their seemingly Central Organization as opposed to Chrono 24 which appears less organized with 3 different offices and many dealers in many countries. DHL took a much longer time from Italy but FEDEX overnight from Hong Kong with GNOMON was quick and easy. Sorry! Just my experience. Maybe it was just one bad experience. I think Chrono 24 might be much better in EU than in the USA. I might be wrong.

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Very trustful and reliable sneller, thank you!

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Precisi, puntuali, disponibili e professionali. Consigliatissimi

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I had good contact with Elia and Omar from the shop and everything was perfect

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Highly recommended buyer! Great communication, incredible items and service!

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Très bon professionnel de confiance. Montre de qualité qui correspond à la description de l’annonce

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orologio bellissimo scatola e tutto perfetto! Il venditore mi è venuto incontro con il prezzo ed è stato molto gentile e disponibile! Straconsigliato

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Tout est parfait : communication, expédition, article.

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Everything went really smoothly and the delivery was quick. Good communication from the Dealer side all the way.

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Esperienza positiva con cura ed attenzione del cliente da parte del commerciante.

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Excellent!

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Very reliable and professional. Nothing to complain.

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Excellent treatment, experience and communication, very nice service, the watch its a beauty.

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Very professional company and did everything they could to help me with customs problems. Would highly recommend them. The watch was everything I could have hoped for and included the grey silicon strap which was not in the pictures. Very happy customer.

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Professional service! Thx

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Although issues with the watch which was not the dealers issue the communication to rectify the problem was outstanding..definitely will purchase from the dealer again..customer support was the best I have experienced online

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I highy recommend this seller, my order arrieved to south america in less than a week, product was original and everything works just fine.